Terms & Conditions
Last updated: April 2026
These Terms & Conditions ("Terms") govern your use of the furniture and bedding rental services provided by Host My Guest ("we", "us", or "our"), operating in Hyderabad, Telangana. By placing a rental order, you agree to be bound by these Terms.
1. Service Overview
Host My Guest provides temporary furniture and bedding rentals for weddings, corporate events, house parties, family gatherings, and other occasions across Hyderabad. Our services include delivery, setup, and pickup of rental items at your specified location.
2. Booking & Confirmation
- All bookings begin with a quote request through our website, WhatsApp, or phone call
- A booking is confirmed only after you accept the quoted price and make the required advance payment
- Availability is subject to stock at the time of confirmation — early booking is recommended for peak wedding and event seasons
- We will confirm your delivery date, time window, and item list via WhatsApp or phone
3. Rental Period
- The rental period begins at the time of delivery/setup and ends at the scheduled pickup time
- Standard rental is per night (delivery evening, pickup next morning). Multi-day and weekly rentals are available at discounted rates
- Extensions beyond the agreed rental period must be communicated at least 6 hours before the scheduled pickup and may incur additional charges
4. Payment Terms
- Advance payment: A minimum of 50% of the total rental amount is required to confirm the booking
- Balance payment: The remaining amount is due at the time of delivery, before setup
- Accepted methods: UPI (GPay, PhonePe, Paytm), bank transfer (NEFT/IMPS), and cash
- Security deposit: For high-value items, a refundable security deposit may be required. This will be communicated at the time of quotation and refunded within 3 business days after successful pickup
5. Cancellation & Refund Policy
| Cancellation Timing | Refund |
|---|---|
| 48+ hours before delivery | Full refund of advance |
| 24–48 hours before delivery | 75% refund of advance |
| Less than 24 hours before delivery | 50% refund of advance |
| No-show / No communication | No refund |
Cancellation requests must be communicated via WhatsApp (+91 63039 57934) or phone call to 040-4189 3221.
6. Delivery & Pickup
- Delivery and pickup are included free of charge within Hyderabad city limits (within ORR)
- For locations outside city limits or in surrounding areas (Shamshabad, Kompally, Medchal, etc.), additional transport charges may apply
- Delivery is typically scheduled 2–4 hours before your event start time. Exact timing will be confirmed 24 hours prior
- Someone must be present at the delivery location to receive and inspect the items
- Pickup is usually scheduled the morning after the event. Please ensure items are accessible for collection
7. Customer Responsibilities
- Take reasonable care of all rented items during the rental period
- Do not move heavy furniture (tables, sofas) after setup without informing us
- Keep mattresses, bedsheets, and pillows away from liquids, stains, and sharp objects
- Do not sub-rent or transfer rented items to a third party
- Ensure the delivery/pickup location is accessible by our vehicles
8. Damage & Loss Policy
- Normal wear and tear (minor creases, light dust) is expected and will not be charged
- Stains, tears, or burns on mattresses, bedsheets, or pillows will incur cleaning or replacement charges
- Structural damage to furniture (broken legs, cracked frames) will be charged at repair or replacement cost
- Lost or missing items will be charged at full replacement value
- Damage assessment is done at the time of pickup. Charges, if any, will be deducted from the security deposit or invoiced separately
9. Limitation of Liability
Host My Guest shall not be liable for any indirect, incidental, or consequential damages arising from the use of our rental items. Our total liability shall not exceed the rental amount paid for the specific order. We are not responsible for delays caused by traffic, weather, or circumstances beyond our reasonable control.
10. Force Majeure
We shall not be held liable for failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, government restrictions, strikes, or pandemics. In such cases, we will offer rescheduling or a full refund.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
For questions about these terms or any disputes, contact us:
- 📧 Email: info@hostmyguest.in
- 📞 Phone: 040-4189 3221 / WhatsApp: +91 63039 57934
- 🌐 Website: hostmyguest.in